Quality Products and Services Procurement
Supporting the SDGs Goals
SDGs
Goal 3:
Goal 11:
Goal and Performance Highlights
Strategy
Performance Highlights
Challenges and Opportunities
Commitment
The Company intends to manage products and services to efficiently respond to customers’ needs, including improving the quality of life for people in society.
Management Approach and Value Creation
Management Approach
The Company strives to search products and improve services to be quality standard in fair price under lifestyle changing in New Normal way of living which more realize to safety, purchasing behavior through online channels more, eco-friendly product trends, reaching the aging society, as well as increasing the efficiency in same-day delivery and installation service to efficiently respond customer needs.
Operations in 2024 in aspect of quality products
Eco-friendly Products
The Company strives to provide and support the distribution of eco-friendly products with awareness of environmental impacts, and support the responsible consumption to customers. The Company has divided its Eco-friendly products into 4 groups as below;
ESG 1 Energy saving group, reducing global warming group, Natural resources saving group
Environmental problems affected to climate change becoming a trend for consumers to be aware of using eco-friendly products. For supporting the responsible consumption for customers, the Company has provided eco-friendly products, energy saving product group, Promotion of Renewable Energy Products, global warming reducing products, and natural resource saving, etc.
ESG 2 Health Promotional Group
Due to the Covid-19 pandemic situation stimulates people to realize more to health care, the Company has provided quality health promotional products, such as Home Fitness Equipment, and Outdoor Sports Equipment inclusive of Good Hygiene Promotional Products in type of cleaning products, etc.
ESG 3 Elderly & Disability Care Products Group
In 2022, Thailand reached the criterion of a “complete-aged society,” which means the number of people aged 60 years and over, representing more than 20% of the total population. To satisfy the needs of the elderly customer group, the Company has provided safety products proper with elderly and disabled persons with CIT standards certified by the Construction Institute of Thailand, Ministry of Industry, such as washbasins, basin faucets, toilets, bidet spray set, handrails, shower chair, etc.
ESG 4 Product group for responding New Normal way of living
Covid-19 outbreak situation has led to customers behavior changing in New Normal way of living which realizes more to safety, such as social distancing, close-contact reducing, work from home, study from home, living activities at home more. Therefore, the Company has provided products to satisfy the changed needs and lifestyles of customers, which are available in present as follows;
- Home Décor Product Group
products for home decorations with family members, such as decoration accessories, curtains, wallpapers, carpets, room dividers, sofa, recliner chairs, etc.
- Office supplies for working or studying from home products group
such as working desks, chairs, gaming chairs, bookcases, etc.
- Cooking products group
small kitchen appliances for easy cooking such as air fryer, shabu-pot, and electric grill, etc.
- Internet of thing products group
products for remote monitoring through network such as smart closed-circuit television, smart desk lamps, smart switches, Smart LED Bulbs, etc.
Checking the source and safety standards of products.
The company prioritizes the safety and quality of the products sold to customers. The product management department collaborates with suppliers or manufacturers to conduct regular inspections and ensures that the products are certified for safety by relevant government agencies and related organizations.
Additionally, there has been training on safety standards and the creation of product labels in accordance with the regulations of Office of the Consumer Protection Board (OCPB). This is to ensure that customers have access to product information, a matter that the company prioritizes greatly. In 2024, the company did not find any products or services that did not comply with safety and health standards based on customer complaints and relevant government departments. The company sells products that have been certified and quality-checked according to legal requirements. The products have undergone quality checks as mandated by the law and have been certified to meet safety standards as follows:
Thai Industrial Standard (TIS)
Food and Drug Administration (FDA)
Number 5 Label
High-efficiency Label
AGA - The Australian Gas Association
CIT Label of products for elders and people with disabilities such as grab bars and sanitary ware
Thailand Trusted Quality
Green Industry Label
European Conformity (CE)
American Society for Testing and Materials (ASTM)
American National Standards Institute (ANSI)
European Standards (EN)
DIN Standards (DIN)
British Standards (BSI)
Forest Stewardship Council (FSC)
DVGW Certificate (DVGW)
If there are problems with products, the Company addresses such matters with its policy on returning products within 30 days. In 2024, the Company received complaints from customers through Call Center 1160 regarding their satisfaction with products. However, the Company effectively addressed all complaints, resulting in no product recalls from customers.
Operations in 2024 in aspect of quality services
Omni Channel Shopping Online System
Presently, customers’ lifestyle and requirements have been changed along with evolution of technology, leading customers to buy products through online channels more. Thus, the Company has developed the ordering system and Omni Channel, which is combined between shopping both online and offline to satisfy customers, plus with delivery service or ordering and get products by themselves at stores near home through Click & Collect service. Customers can make purchases through various channels, such as online branches, mobile applications, the customer service center at 1160, and the company's website.
Product Installation Service
The Company has product installation service for increasing the customers’ convenience when they buy products of, electrical appliances products group, toilet products, water filters, water tanks and pumps, finished kitchen products, gutters, electrical system and garages, etc. Including guarantee the quality of installation service within a maximum of 180 days and the Company has increased the efficiency of product installation service within a day for customers who buy products before 02.00 PM. for responding the needs and building customer’s satisfaction.