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Stakeholder Engagement

Stakeholder Engagement

Business Value Chain

Value Chain Management

The company has its intention to be creator of products and services innovation for habitation with supporting and improving the people’s well-being in the society, together with social responsibility (Smart Living Solutions) The company gives the importance to all processes of business both Supply Chain and Value Chain, including operate business fairly and responsible to all stakeholders.

Stakeholder Engagement
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Stakeholders Engagement

The company has analyzed and identified the important stakeholders include gives the importance to all stakeholders’ engagement both internal and external by communicating and listening its opinions through channels and take into account the stakeholder expectations to properly response their needs and expectations.

Customers
Expectation
  • Products responsible for the community, Society and Environment
  • Good quality and reasonable price
  • Safety products and services
  • After-sales services
  • Easy and convenient to access products and service
  • Clearly communication in products details
  • Complaints handling and management
  • Personal Data Protection
Operation
  • Procurement of Eco Product
  • Distribution the product having standard and safety
  • Develop distribution channels of products and services
  • Fast and Effective in complaints
  • Treatments both before and after sales including giving service equally.
  • Developing Customer Data Protection System
Communication Channels
Employees
Expectation
  • Proper Compensation and welfares
  • Good quality of life and safety at work
  • Career Advancement and Security
  • Improvement of skill, knowledge and ability in working
  • Practice toward employees by adhering to human rights.
  • Personal Data Retention
Operation
  • Employee Engagement Activities with the company
  • Security and Career growth
  • Receiving Fair compensation including good welfares
  • Good and Safety in work environment.
  • Receiving trainings in skills related to duties and responsibilities.
  • Providing the policy of Occupational Health and Safety
Communication Channels
  • Employee Satisfaction Survey
  • Complaints through the Red box for each store
  • Information Communication through Intranet or other channels
Suppliers
Expectation
  • Fair trade
  • Increasing of Purchase Volume
  • Suppliers Development
  • Growth together in business
Operation
  • Operates business with ethics and code of conduct
  • Cooperates to develop products
  • Treats suppliers equally
  • Have clearly purchasing process
  • Follows the trading terms and conditions.
  • Independent and Fair-trade competition
Communication Channels
Community and Society
Expectation
  • Operate business with safety and social responsibility
  • Participation and supporting in community’s activities
  • Community Improvement
  • Employment/Hiring
Operation
  • Participate in activities for supporting community’s culture.
  • Encourage occupation of people in community
  • Listening opinions and suggestions of community
  • Save important ecology of the community around the store
Communication Channels

Before Construction

  • Area Survey and Public hearing with community

After Construction
Governmental Sector
Expectation
  • Law compliance
  • Participation in the projects
Operation
  • Support and strictly comply with laws and regulations.
  • Giving cooperation in government sector’s activities
Communication Channels
Shareholders
Expectation
  • continuously growing performance
  • Investment return
  • Management with corporate governance and accountability
Operation
  • Comply with good corporate governance principle
  • Develop communication channels with various shareholders/institutional investors.
Communication Channels
Creditors
Expectation
  • Cooperation in financial transaction.
  • Follows the conditions in agreement
  • Growth together in business
Operation
  • Strictly comply with conditions and agreement
  • Making a contract legally and transparent
Communication Channels
Competitors
Expectation
  • Fair Competitions
  • Non infringement of intellectual property
Operation
  • Operates business with ethics and code of conduct
  • Fair and transparence in business competitions
Communication Channels
  • Policy and ethic in business operation